Privacy Policy

1. Introduction

Welcome to Blocks Craft.

At Blocks Craft, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy describes how INIFINITY SOLUTIONS LLC, operating as Blocks Craft ("Blocks Craft," "we," "us," or "our"), collects, uses, processes, stores, and discloses personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.

Our website is available at https://blocks-craft.com and is powered by Shopify.

By using our services, you acknowledge the data practices described in this Privacy Policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.

Business Information

• Store Name: Blocks Craft

• Legal Business Name: INIFINITY SOLUTIONS LLC

• EIN: 98-1922392

• Website: https://blocks-craft.com

• Email: support@blocks-craft.com

• Business Address: 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States

2. Personal Information We Collect

We collect personal information necessary to operate our online store, fulfill customer orders, provide support, maintain security, and improve our services.

Depending on how you interact with our website, we may collect the following categories of information.

A. Personal Identification and Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information and preferences

• Information voluntarily provided when contacting customer support

B. Order and Transaction Information

When you make a purchase, we collect information associated with your transaction, including:

• Products purchased

• Order numbers

• Purchase history

• Payment status and transaction references

• Billing and delivery information

• Shipping and tracking details

• Applied discounts and promotional offers

• Return, exchange, or refund requests

C. Payment Information

Payments are processed through Shopify-supported payment services and other payment providers available at checkout.

Payment providers may process credit card information, debit card details, billing information, transaction identifiers, and other information required to authorize and complete payments.

Blocks Craft does not ordinarily receive or store complete payment card numbers or card security codes.

Payment providers may independently collect and process information according to their privacy notices, contractual obligations, and applicable financial regulations.

D. Device and Browsing Information

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Website pages viewed

• Referring websites

• Approximate geographic location derived from technical information

• Shopping cart activity

• Website interactions

• Cookie identifiers

• Session information

• Access timestamps and diagnostic information

E. Customer Communications

If you contact us through email, customer support forms, or other available communication channels, we may collect the information you provide, including correspondence, order-related inquiries, photographs, and attachments.

We use this information to respond to requests, investigate issues, and provide appropriate customer service.

3. How We Collect Personal Information

We collect personal information through several sources:

Directly from you: When you place an order, create an account, contact customer support, subscribe to marketing communications, or submit information through our website.

Automatically: When you browse our online store, interact with its features, or use services involving cookies and similar technologies.

From service providers: When payment processors, shipping companies, fraud-prevention providers, Shopify, or other authorized partners provide information necessary to support our business operations.

From advertising and analytics partners: Where permitted by law and applicable privacy preferences, we may receive information about the performance of advertising campaigns and interactions with our products.

4. How We Use Your Personal Information

We process personal information for legitimate business purposes, including:

Order Processing and Fulfillment

• Processing purchases and payments

• Confirming customer orders

• Preparing and shipping products

• Providing delivery and tracking information

• Managing exchanges, cancellations, returns, and refunds

• Resolving order-related issues

Customer Support

• Responding to customer questions

• Investigating delivery issues

• Addressing damaged, defective, or incorrect products

• Providing product-related assistance

• Resolving complaints and disputes

Website Operations and Improvements

• Maintaining website functionality

• Improving navigation and shopping experiences

• Analyzing website performance

• Identifying technical problems

• Understanding customer preferences

• Improving products and services

Marketing and Communications

Where permitted by law, we may use personal information to:

• Send promotional communications

• Inform customers about new products and collections

• Communicate special offers and discounts

• Deliver relevant advertisements

• Measure advertising performance

Customers may unsubscribe from promotional emails using the unsubscribe link in those communications or by contacting us.

Marketing consent may be withdrawn at any time, where applicable.

Security and Fraud Prevention

We may use personal information to:

• Detect suspicious transactions

• Prevent unauthorized account access

• Investigate potential fraud

• Protect payment transactions

• Maintain the security of our website

• Comply with applicable legal obligations

5. Legal Bases for Processing Personal Information

Where laws such as the European Union General Data Protection Regulation (GDPR) or the United Kingdom GDPR apply, our processing of personal information may rely on the following legal bases:

Performance of a Contract: Processing information necessary to complete orders, deliver products, manage payments, and provide requested services.

Legitimate Interests: Maintaining website security, preventing fraud, providing customer support, improving our operations, and carrying out appropriate business activities, where these interests are not overridden by individuals' rights.

Legal Obligations: Complying with tax, accounting, financial, consumer protection, and other legal requirements.

Consent: Processing personal information for activities requiring your permission, such as certain marketing communications and non-essential tracking technologies.

Where consent is the applicable legal basis, you may withdraw it without affecting the lawfulness of processing performed before withdrawal.

6. Shopify and Ecommerce Services

Blocks Craft operates through the Shopify ecommerce platform.

Shopify provides essential technology and services that support our online store, including:

• Website hosting and infrastructure

• Shopping cart and checkout functionality

• Order administration

• Customer account functionality

• Payment-related integrations

• Security and fraud prevention

• Store performance and analytics

When you visit or make purchases through Blocks Craft, personal information may be collected, stored, processed, and shared with Shopify to provide and improve these services.

Shopify may also process information about customers' interactions with our store, Shopify services, and other Shopify-powered merchants to provide enhanced functionality, personalization, analytics, fraud prevention, and more relevant advertising, subject to applicable settings, customer choices, and legal requirements.

Depending on the features enabled, Shopify's enhanced services may use information from interactions with multiple merchants to improve shopping experiences, advertising effectiveness, and store performance.

Personal information may be processed by Shopify and authorized service providers in countries outside your country of residence, subject to applicable data protection requirements.

For more information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com

Customers can use Shopify's Privacy Portal to review available privacy choices concerning Shopify's independent processing activities.

For privacy requests concerning information controlled by Blocks Craft, please contact support@blocks-craft.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website operations and improve the customer experience.

These technologies may include browser cookies, pixels, local storage, and similar tools.

We may use the following categories:

Essential Cookies

Essential cookies enable functions necessary for the website to operate, including:

• Shopping cart functionality

• Checkout processes

• Security protections

• Session management

• Customer authentication

These technologies may be necessary to provide requested services.

Analytics Cookies

Analytics technologies help us understand how visitors interact with our website, identify technical problems, and improve website performance.

Functional Cookies

Functional cookies may remember customer preferences, including language, region, or other relevant settings.

Marketing and Advertising Cookies

When enabled and permitted, advertising technologies may help us measure campaign performance, personalize advertising, and understand interactions with our products and promotional content.

These technologies may involve Shopify and other advertising or analytics partners.

Managing Cookies

You can manage certain cookies through your browser settings.

Where available, you can also manage non-essential tracking preferences through the cookie consent controls displayed on our website.

In regions requiring prior consent, non-essential cookies and similar technologies will be subject to applicable consent requirements.

Disabling certain cookies may affect some website functionality.

8. How We Share Personal Information

We may disclose personal information to trusted service providers and partners when reasonably necessary to operate our business.

Categories of recipients may include:

Shopify: For hosting, ecommerce functionality, order administration, analytics, security, and other enabled services.

Payment Service Providers: To process payments, refunds, transaction verification, and fraud prevention.

Shipping and Logistics Providers: To fulfill orders, arrange deliveries, and provide tracking information.

Customer Support Providers: To manage customer inquiries and resolve service issues.

Technology and Analytics Providers: To maintain, monitor, troubleshoot, and improve our website.

Advertising and Marketing Partners: To deliver and measure marketing activities, subject to applicable privacy requirements and customer choices.

Professional Advisers: Including accountants, auditors, legal advisers, and other authorized business professionals when necessary.

Legal and Government Authorities: When disclosure is legally required or reasonably necessary to respond to valid legal proceedings, prevent fraud, or protect legal rights.

We may also disclose information in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.

We require service providers processing personal information on our behalf to use it appropriately and apply relevant safeguards.

9. Sale, Sharing, and Targeted Advertising

Blocks Craft does not sell customer personal information in exchange for direct monetary payment as an ordinary business practice.

However, certain disclosures involving advertising partners, analytics providers, cookies, and Shopify enhanced services may be considered a "sale," "sharing," or use for "targeted advertising" under applicable United States state privacy laws, even where no money is exchanged for personal information.

Depending on the technologies enabled and customer interactions, these activities may involve identifiers, device information, browsing activity, and commercial information.

Customers with applicable legal rights may opt out of these practices.

To request an opt-out from Blocks Craft, contact:

support@blocks-craft.com

Customers may also exercise available choices concerning Shopify's independent data processing through:

https://privacy.shopify.com

Where legally required and technically supported, we recognize applicable browser-based opt-out preference signals, including Global Privacy Control.

We do not knowingly sell or share the personal information of individuals under 16 in circumstances prohibited by applicable law.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

These measures may include:

• Secure HTTPS connections

• Encrypted data transmission

• Restricted access to customer information

• Secure payment processing technologies

• Fraud detection and transaction monitoring

• Access controls for authorized personnel

• Security measures provided by Shopify and our service providers

Payment-related processing is performed through payment providers that maintain their own applicable security and compliance responsibilities.

Although we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should protect their account credentials and contact us if they suspect unauthorized activity involving their information.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required or permitted by applicable law.

Retention periods depend on factors including:

• The nature and purpose of the information

• The duration of our customer relationship

• Order fulfillment requirements

• Accounting and taxation obligations

• Fraud prevention and security needs

• Dispute resolution requirements

• Applicable legal retention periods

When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely retain it where legally necessary.

Certain information may remain in secure backups for a limited period consistent with operational and legal requirements.

12. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include:

Right to Access: Request information about the personal data we maintain about you.

Right to Correction: Request correction of inaccurate or incomplete personal information.

Right to Deletion: Request deletion of eligible personal information, subject to legal exceptions.

Right to Data Portability: Request a copy of certain personal information in an accessible format where legally required.

Right to Withdraw Consent: Withdraw consent for processing activities based on consent.

Right to Object: Object to certain processing activities where permitted by law.

Right to Restrict Processing: Request restrictions on certain uses of personal information where applicable.

Right to Opt Out: Opt out of certain data sales, sharing, targeted advertising, or profiling activities where applicable privacy laws provide these rights.

Right to Appeal: Appeal a decision concerning a privacy request where required by applicable law.

We do not unlawfully discriminate against customers for exercising their privacy rights.

To submit a privacy-related request, email:

support@blocks-craft.com

Please provide sufficient details for us to identify the relevant information and understand your request.

We may take reasonable steps to verify your identity before fulfilling certain requests.

Authorized agents may submit requests on behalf of customers where permitted by law, subject to appropriate verification.

We will respond within the deadlines required by applicable law.

13. United States State Privacy Rights

Residents of certain United States states, including California and other jurisdictions with applicable comprehensive privacy laws, may have additional rights concerning their personal information.

Subject to eligibility and legal exceptions, these rights may include the ability to:

• Know what categories of personal information are collected.

• Access specific personal information.

• Request correction or deletion.

• Obtain information about the purposes of processing.

• Request details regarding categories of recipients.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Exercise applicable rights regarding certain profiling activities.

• Appeal the denial of eligible privacy requests.

The categories of personal information potentially collected and disclosed are described in Sections 2, 3, 6, 8, and 9 of this Privacy Policy.

Such disclosures may involve identifiers, commercial information, internet activity, approximate location information, and inferences related to shopping preferences.

We do not use sensitive personal information to infer characteristics about customers in ways requiring additional rights or notices without satisfying applicable legal requirements.

Where a qualifying request is received, we will process it in accordance with applicable laws and verification requirements.

Customers may exercise applicable rights by contacting support@blocks-craft.com.

14. European Economic Area, United Kingdom, and Switzerland

If you reside in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, additional data protection rights may apply.

Where relevant legislation applies, Blocks Craft processes personal information based on the lawful grounds described in this Privacy Policy.

Eligible individuals may request:

• Access to personal information

• Correction of inaccurate information

• Deletion of personal information

• Restriction of processing

• Data portability

• Objection to qualifying processing activities

• Withdrawal of consent

Customers may also have the right to lodge a complaint with their relevant data protection supervisory authority.

International Data Transfers

Because Blocks Craft operates from the United States and uses international service providers, personal information may be transferred to and processed in countries outside the customer's region.

Where required, we rely on appropriate legal transfer mechanisms and safeguards, which may include contractual protections or other legally recognized arrangements.

Customers may contact us for further information concerning applicable data protection measures.

15. Children's Privacy

Blocks Craft offers building sets, collectible models, and related products that may appeal to customers of different age groups.

However, online purchases, payment transactions, and customer accounts are intended to be managed by adults or by individuals legally authorized to make purchases.

We do not knowingly solicit or collect personal information directly from children under 13 without appropriate parental consent when required by law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to remove or otherwise lawfully process that information.

Parents or legal guardians who have concerns about information involving a child may contact:

support@blocks-craft.com

We comply with applicable children's privacy requirements, including the Children's Online Privacy Protection Act (COPPA) where relevant.

16. Marketing Communications

Customers may choose to receive promotional emails and other marketing communications from Blocks Craft.

Marketing messages may include information about:

• New products and collections

• Special offers

• Promotional discounts

• Product announcements

• Store updates

Where consent is required, we send promotional communications only after obtaining the appropriate permission.

Customers can unsubscribe from marketing emails using the unsubscribe link provided in those messages.

Customers may also contact support@blocks-craft.com to request removal from marketing communications.

Even after unsubscribing, customers may continue to receive necessary transactional communications relating to purchases, delivery, account security, refunds, and customer service.

17. Third-Party Websites and Services

Our website may contain links to websites, platforms, payment services, or other resources operated by third parties.

These services may maintain their own privacy policies and data handling procedures.

Blocks Craft is not responsible for the privacy practices of independent third-party websites that we do not control.

We encourage customers to review the privacy policies of any external services they choose to access.

18. International Customers

Blocks Craft may serve customers in multiple countries.

Information collected through our online store may be transferred, stored, or processed in the United States or other countries where Shopify, payment providers, logistics companies, or authorized service providers operate.

We take appropriate steps to comply with applicable data protection requirements concerning international processing and transfers.

Where local privacy laws provide additional mandatory rights or protections, those legal rights remain applicable.

19. Legal Compliance and Disclosure

We may collect, preserve, or disclose personal information when reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to valid legal requests

• Meet taxation and accounting requirements

• Investigate suspected fraud

• Protect customer security

• Enforce lawful contractual rights

• Address disputes and legal claims

• Protect the safety and legitimate interests of customers, employees, and our business

Any such processing or disclosure will be subject to applicable legal requirements.

20. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, services, legal obligations, technology, or privacy practices.

When changes are made, the updated policy will be published on our website.

If a change materially affects how personal information is processed, we will provide additional notice or request consent when required by applicable law.

We encourage customers to review this policy periodically.

21. Contact Information

For questions, complaints, data access requests, deletion requests, privacy concerns, or additional information about our practices, please contact us.

Blocks Craft

Operated by INIFINITY SOLUTIONS LLC

EIN: 98-1922392

Website: https://blocks-craft.com

Email: support@blocks-craft.com

Business Address:

911 E Atlantic Blvd, STE 101

Pompano Beach, FL 33060

United States

Blocks Craft is committed to responsible data practices, transparent communications, and respecting the privacy rights of our customers.

Thank you for trusting Blocks Craft.