Shipping policy

Shipping Policy

1. Overview

Welcome to Blocks Craft!

At Blocks Craft, we are committed to providing a reliable, transparent, and convenient shopping experience. We work to ensure that our customers receive accurate shipping information, secure order processing, and appropriate assistance throughout the delivery process.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchases are made through https://blocks-craft.com.

Blocks Craft is operated by INIFINITY SOLUTIONS LLC, a business registered in the United States.

By placing an order through our website, you acknowledge the shipping terms described in this policy, subject to your rights under applicable consumer protection laws.

2. Shipping Destinations

Blocks Craft offers shipping to eligible destinations within the United States and internationally, subject to availability.

The countries and regions eligible for delivery are determined by the shipping options available during checkout.

Shipping availability may vary depending on the destination, product characteristics, carrier restrictions, and applicable regulations.

If a delivery destination is not supported, shipping options may not be available during checkout.

We reserve the right to restrict shipping to certain destinations when required by legal, logistical, or operational limitations.

3. Order Processing and Handling

Once an order is successfully placed, it enters our order processing and fulfillment workflow.

Processing activities may include:

  • Payment authorization and verification.

  • Order confirmation and review.

  • Product availability checks.

  • Product preparation and packaging.

  • Shipping label generation.

  • Handover to the designated delivery carrier.

Orders are processed on applicable business days, excluding weekends and public holidays observed at the fulfillment location.

The processing or dispatch timeframe communicated during checkout or in the relevant product information applies to the order.

Where no specific shipment timeframe is stated, we will ship within the period required by applicable law, including the generally applicable 30-day shipment period under United States federal regulations.

Processing time is separate from transit time and does not necessarily represent the total estimated delivery period.

If an order cannot be shipped within the applicable timeframe, we will contact the customer and provide the options required by law.

4. Estimated Shipping and Delivery Times

Estimated delivery times depend on the customer's destination, product availability, fulfillment arrangements, and selected shipping method.

The applicable estimated delivery window, where available, is communicated during checkout or through the order confirmation and subsequent shipping communications.

United States Orders

Domestic delivery estimates depend on the shipping destination, carrier service, and fulfillment location.

International Orders

International delivery estimates may vary according to the destination country, customs procedures, carrier networks, and local delivery conditions.

Estimated delivery times generally include two stages:

  1. Order Processing: The period required to prepare and dispatch the order.

  2. Shipping Transit: The period between carrier acceptance and delivery to the destination.

Delivery estimates are based on available information and may be affected by circumstances outside our reasonable control.

Any binding delivery commitments made during checkout will be honored in accordance with applicable law.

5. Shipping Costs and Fees

Shipping costs are determined by the delivery destination, package characteristics, available carrier services, and applicable promotional offers.

Any shipping charges collected by Blocks Craft will be presented to the customer before payment is completed.

Shipping costs may depend on:

  • Destination country or region.

  • Selected delivery service.

  • Package weight and dimensions.

  • Order contents.

  • Applicable promotional shipping discounts.

Free Shipping Promotions

Free shipping may be offered on eligible orders when expressly advertised on our website.

Eligibility requirements and applicable restrictions will be disclosed before purchase.

Free shipping applies only when the offer is available and successfully applied to the customer's order.

We do not add undisclosed shipping charges after checkout.

6. Order Confirmation

After successfully placing an order, customers will receive an order confirmation through the contact information provided during checkout.

The confirmation generally includes:

  • Order number.

  • Products purchased.

  • Order total.

  • Billing and shipping details.

  • Selected shipping method.

  • Additional transaction information, where applicable.

Customers should review their order confirmation carefully.

If any information appears incorrect, please contact support@blocks-craft.com as soon as possible.

Receiving an order confirmation does not necessarily mean that the package has already been dispatched.

7. Shipment Confirmation and Tracking

Once an order has been shipped, customers will generally receive a shipping confirmation when tracking information is available.

Shipping notifications may contain:

  • Order reference.

  • Shipping carrier information.

  • Tracking number.

  • Tracking link.

  • Available delivery updates.

Tracking information may not become immediately available after a shipping label is created.

Carrier tracking systems may require additional time to register package acceptance and subsequent movement.

Customers can monitor the status of their shipments through the tracking information provided.

Some shipping services or destinations may have limited tracking capabilities.

If tracking information appears incorrect, remains unavailable, or shows unexpected delays, please contact our support team.

8. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur because of product availability, packaging requirements, fulfillment arrangements, or logistical considerations.

When an order is divided into multiple shipments:

  • Items may arrive on different days.

  • Separate tracking numbers may be provided.

  • Customers may receive multiple shipping notifications.

Customers will not be charged additional shipping fees solely because Blocks Craft chooses to divide an eligible order into multiple shipments after checkout.

If part of an order cannot be fulfilled, we will communicate the available options and issue any refund required by applicable law.

9. International Shipping and Customs

International orders may be subject to customs inspections, import duties, value-added taxes, brokerage fees, and other charges imposed by the destination country.

The responsibility for these charges depends on the shipping terms disclosed before purchase and applicable law.

Unless duties and taxes have been collected at checkout or expressly identified as prepaid by Blocks Craft, customers may be responsible for import-related charges lawfully assessed by their destination country.

Where legally required, information about additional import charges and their allocation will be disclosed before customers complete their purchases.

Customs procedures may affect delivery timelines.

Blocks Craft does not control the decisions or processing procedures of foreign customs authorities.

However, we will make reasonable efforts to assist customers with shipment-related inquiries when appropriate.

Customers should ensure that the products they purchase are permitted for import into their destination country.

Nothing in this section limits mandatory consumer rights or the seller's obligations under applicable laws.

10. Shipping Delays

Although we work to facilitate timely deliveries, unexpected circumstances may affect order fulfillment or carrier transit.

Potential causes include:

  • Severe weather conditions.

  • Public holidays.

  • Carrier service interruptions.

  • Customs inspections.

  • Transportation disruptions.

  • High-volume shopping periods.

  • Product availability issues.

  • Incorrect or incomplete delivery information.

  • Extraordinary circumstances beyond reasonable control.

Delays Before Shipment

If we determine that an order cannot be shipped within the promised timeframe, we will notify the customer in accordance with applicable law.

Where required, customers will be offered the opportunity to consent to the revised shipping timeframe or cancel the affected order and receive a prompt refund.

If a shipment cannot be completed and a legally required delay authorization is not obtained, the order will be canceled and refunded as required.

Delays During Transit

If a package has already been dispatched and experiences a carrier delay, our support team can assist with investigating the shipment.

If delivery ultimately fails, we will provide an appropriate resolution consistent with applicable consumer protection requirements.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete delivery information during checkout.

Shipping details should include all information necessary for successful delivery, such as:

  • Recipient name.

  • Street address and building number.

  • Apartment, suite, or unit number, when applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country.

  • Contact information required for delivery.

If you discover an error in your shipping information, contact support@blocks-craft.com immediately.

We will attempt to update the address if the order has not yet been dispatched.

Once a package has entered the carrier network, address modifications may no longer be possible.

If an order is returned because of an incorrect address provided by the customer, we will review the circumstances and communicate available options.

Any additional shipping charges or deductions will be disclosed and applied only where permitted by law and the applicable purchase terms.

12. Lost or Missing Packages

We understand that receiving your order is important.

If a package appears lost or has not arrived within the applicable delivery timeframe, please contact our support team.

When investigating a potentially lost shipment, we may:

  • Review tracking information.

  • Contact the shipping carrier.

  • Verify shipment and delivery records.

  • Request additional delivery information.

  • Investigate the circumstances surrounding the missing package.

If an order is confirmed lost in transit, Blocks Craft will provide an appropriate resolution, which may include reshipping the products or issuing a refund.

Customers will not be required to pay for a replacement shipment when Blocks Craft is legally responsible for the loss.

We will not automatically consider our delivery obligations fulfilled solely because a package was transferred to a shipping carrier.

All lost-package claims will be handled in accordance with applicable consumer protection laws.

13. Packages Marked as Delivered but Not Received

If tracking information indicates that your package has been delivered but you cannot locate it, please contact us.

We recommend checking:

  • The designated delivery location.

  • Mailboxes or parcel lockers.

  • Building reception or management.

  • Household members who may have accepted the delivery.

  • Any carrier delivery notice.

If the package remains missing, our support team can assist with reviewing available delivery records and investigating with the carrier.

A delivery scan alone does not eliminate any legal responsibility Blocks Craft may have for successful delivery.

Where the investigation establishes that the order was not properly delivered, we will provide the remedy required by applicable law.

14. Damaged Packages and Products

If an order arrives with damaged packaging, damaged merchandise, broken components, or missing items, please contact support@blocks-craft.com.

To help us investigate, customers should provide:

  • Order number.

  • Description of the issue.

  • Photographs of the affected product or packaging, when reasonably available.

  • Information identifying missing or damaged components.

Blocks Craft will review the circumstances and offer a suitable resolution when the issue is verified.

Possible resolutions include:

  • Replacement components.

  • Replacement products.

  • Exchanges.

  • Partial or full refunds, where appropriate.

Customers will not be charged additional shipping costs to correct verified fulfillment errors or defects for which Blocks Craft is responsible.

Please refer to our Return and Refund Policy for additional information.

15. Missing Components in Building Sets

Blocks Craft offers building sets and collectible models that may contain numerous individual pieces.

We understand that missing or incorrect components can affect the assembly experience.

If you discover that your building set contains missing, incorrect, or defective pieces, please contact our customer support team.

Include your order number, product information, and details of the affected components.

Where available, photographs or references from the instruction manual may help identify the required pieces.

Depending on the circumstances, we may arrange replacement components, a replacement set, or another appropriate resolution.

Customers will not be required to purchase replacement pieces separately to correct verified product defects or fulfillment errors.

16. Undeliverable and Returned Packages

A shipment may be returned to the sender for reasons including:

  • Incorrect delivery information.

  • An incomplete address.

  • Repeated unsuccessful delivery attempts.

  • Unclaimed packages.

  • Applicable customs restrictions.

  • Carrier delivery limitations.

If a package is returned, our support team will review the circumstances and determine the available options.

Depending on the reason for the return, we may arrange reshipment, issue an applicable refund, or request additional information.

If the delivery failure resulted from an error attributable to Blocks Craft or its fulfillment partners, customers will not be charged additional fees to correct that error.

If a return is caused by incorrect information supplied by the customer, additional shipping charges may apply only when properly disclosed and legally permitted.

Mandatory consumer rights remain unaffected.

17. Order Changes and Cancellations

Customers who need to modify or cancel an order should contact our support team as soon as possible.

Email: support@blocks-craft.com

If the order has not been shipped and the requested modification remains operationally possible, we will attempt to accommodate it.

Once an order has been dispatched, changes or cancellations may require completion of the applicable return process after delivery.

Eligible customers may request returns within 30 days of receiving their orders, subject to our Return and Refund Policy.

Cancellation and refund rights established by applicable laws will be honored regardless of operational limitations described in this section.

18. Returns and Refunds Related to Shipping

Our Return and Refund Policy provides additional information concerning:

  • Our 30-day return period.

  • Eligible product conditions.

  • Return shipping responsibilities.

  • Damaged or defective products.

  • Incorrectly fulfilled orders.

  • Missing components.

  • Exchanges and replacements.

  • Refund processing.

  • International consumer rights.

For voluntary returns, customers may be responsible for return shipping costs.

If the return is necessary because of a verified defect, incorrect product, or other error attributable to Blocks Craft, we will cover reasonable return shipping costs where appropriate.

Refunds will be processed according to our Return and Refund Policy and applicable legal requirements.

Customers can access the policy at:

https://blocks-craft.com/policies/refund-policy

19. Delivery Responsibilities and Consumer Rights

Blocks Craft is committed to complying with applicable United States consumer protection requirements, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

When a shipment cannot be completed within the legally applicable or promised timeframe, we will provide required notifications, cancellation options, and refunds.

International purchases may also be protected by mandatory consumer laws applicable in the customer's country or region.

Nothing in this Shipping Policy excludes or restricts statutory rights that cannot lawfully be waived.

Where a provision conflicts with mandatory law, the applicable legal requirement will take precedence.

20. Changes to This Shipping Policy

Blocks Craft may update this Shipping Policy to reflect changes in shipping operations, available destinations, fulfillment arrangements, carrier services, or legal requirements.

Revised policies will be published on our website.

Material changes will be communicated when required by law.

Updates will not retroactively eliminate customer rights or materially alter completed purchase agreements in violation of applicable law.

21. Contact Information

For questions about shipping, delivery estimates, tracking, delayed packages, missing shipments, order modifications, or shipping-related concerns, please contact our customer support team.

Store Name: Blocks Craft

Legal Business Name: INIFINITY SOLUTIONS LLC

EIN: 98-1922392

Website: https://blocks-craft.com

Customer Support Email: support@blocks-craft.com

Business Address:

911 E Atlantic Blvd, STE 101

Pompano Beach, FL 33060

United States

Our team is committed to assisting customers throughout the ordering and delivery process.

Thank you for shopping with Blocks Craft.